It requests each document
Your AI employee asks the client for the documents the application needs, such as payslips, bank statements, rates notices and rental statements.
Document collection for mortgage brokers
It checks what comes back
Each document is checked three ways: that it is the one requested, that it can be read, and that it is complete.
It asks again for what is missing
If something is wrong or has not arrived, it follows up with the client, within the hours and rules you set, until the file is complete.
What you get back
A complete file, ready for you to review.
What the client sends comes back to you as a complete file. You review it before you rely on it or pass it to a lender.
- No reminders to write. The follow-up happens without you.
- No half-finished files. Missing pages and unreadable photos are picked up when they arrive.
- No advice given. It collects documents. It never tells a client what to do with a loan.
ExampleOne client’s documents
- Documents requestedPayslips, bank statement, rates notice
- Payslips checkedRight document, readable, complete
- Bank statement asked for againA page was missing
- Complete file handed to youReady for your review
The problem
All eight brokers we spoke with named this problem.
In November 2026, Keegan Opperman spoke with eight local mortgage brokers. All eight said chasing documents was one of their two biggest problems.
Read what brokers told usWhat it never asks for
Careful with what clients send.
No passwords, PINs or card numbers
The AI employee never asks a client for a password, a PIN or a card number.
No tax file numbers
It never asks for a tax file number. Our privacy policy asks clients to cover one before they send a document that shows it.
Only your brokerage sees them
A client’s documents go to that client’s own brokerage and to no other.
The other jobs your AI employee handles: intake and fact-finding, rate monitoring and client retention and reactivation.